Refund & Return Policy

Last Updated: July 2026

1. Role Clarification

GulfCOD is a technology platform only. All returns, replacements, customer refunds, and related customer service are handled solely by the respective verified Supplier, in line with the Supplier's policies and the local laws of the destination GCC country. GulfCOD does not physically receive, inspect, or process returned products.

2. Returns & Undelivered Orders

Orders that are refused, undelivered, or returned by the customer are processed by the Supplier and are not payout-eligible for the Seller. Applicable return or handling charges, as displayed on the Platform, may be adjusted against the Seller's account or future payouts.

3. Refunds to Sellers

As Sellers do not pre-pay for COD orders, refunds generally do not apply. If any amount is wrongly deducted or paid, GulfCOD will verify and adjust it in the next payout cycle.

4. Customer Refunds

Any refund owed to an end customer (for example, any prepaid or partially paid amount, where applicable) is the responsibility of the Supplier who collected the payment.

5. Raising an Issue

Sellers may raise return or refund-related discrepancies within 15 days of the relevant order status update at support@gulfcod.com. GulfCOD will coordinate with the Supplier to help resolve genuine issues but does not guarantee a specific outcome, as final responsibility rests with the Supplier.